Privacy Policy

This Privacy Policy explains how Wild Joker Casino may collect, use, store and disclose information when you visit the website, create an account, use casino services or contact support. It is intended to help players in Australia understand what information may be handled and the choices available to them. By using the website, you acknowledge that information may be processed as described in this policy, subject to any rights available under applicable privacy requirements.

Wild Joker Casino operates under a licence issued by Curaçao eGaming and encrypts transactions to protect player details under a privacy policy that prevents sharing with third parties.

Information we may collect

To provide online casino services safely and effectively, Wild Joker Casino may handle information that identifies you, relates to your account or records how you use the website. The type and amount of information collected can depend on the services you use, the checks required for your account and the way you interact with the site.

Account and contact information

When you register or update an account, we may collect details such as your name, date of birth, residential details, username, contact information and account credentials. We may also handle information you provide when you contact customer support, report a problem, ask a question or make a request about your account. Communications may be recorded or retained so that enquiries can be reviewed, answered and managed consistently.

Identity and verification information

For age, identity, security and responsible account management checks, we may ask for verification information or documents. These may include identity documents, information confirming your address, and other details needed to assess whether an account is being used appropriately. Verification material is handled for checking purposes and may be reviewed to help prevent impersonation, fraud, money laundering and other prohibited activity.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, game activity, account balances, bonuses where applicable and other transactions connected with your account. Payment providers may process payment details on their own systems. We may receive information needed to confirm a payment, investigate a transaction, provide support, meet security requirements and maintain accurate financial records. We do not suggest that every payment detail is stored directly by the casino website.

Device, usage and cookie information

When you use the website, technical information may be collected from your device or browser. This can include an internet protocol address, browser type, operating system, device identifiers, language preferences, approximate location information, pages viewed, actions taken, access times and referring website details. We may also use cookies and similar technologies to remember preferences, keep sessions secure, understand site performance and support relevant website functions.

How we use information

Personal information is used only for appropriate business, service, security and compliance purposes. Depending on the circumstances, Wild Joker Casino may use information to:

Create, maintain and administer your account.
Provide casino features, process account activity and keep an accurate record of transactions.
Confirm your age, identity and eligibility to use the website.
Carry out security, anti-fraud, risk and responsible gambling checks.
Process or support deposits, withdrawals and payment-related enquiries.
Respond to questions, complaints, technical issues and other support requests.
Personalise or improve website content, functionality, security and performance.
Monitor activity for unusual, prohibited or potentially harmful behaviour.
Meet legal, regulatory, tax, accounting and other formal obligations that apply to the service.
Send service messages about your account, transactions, security or important changes.
Send promotional communications where permitted and where you have provided consent or another valid basis applies.

Service messages may still be sent when marketing preferences are changed if the message is necessary for the operation or security of your account. Promotional communications should include an available way to opt out where required. Choosing not to receive marketing does not normally prevent you from receiving essential account or service information.

Sharing information

Information may be shared where necessary to provide the service, protect players and the website, or meet applicable obligations. This may include sharing relevant information with payment providers, identity and verification services, technology and hosting providers, customer support providers, professional advisers, fraud prevention services and other suppliers working on behalf of the website. These parties should receive only information relevant to their role and are expected to handle it securely.

Information may also be disclosed where required by law, legal process or a valid request from an authorised public body, or where disclosure is reasonably necessary to investigate fraud, security incidents, suspected misuse, disputes or threats to the safety of users and the service. We do not sell personal information as a general business practice.

Storage, security and retention

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, secure systems, authentication procedures, monitoring and staff or supplier obligations. No internet transmission or electronic storage system can be guaranteed to be completely secure, so players should use a strong password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored or processed by suppliers in Australia or other locations, depending on the systems used to operate the website. Where information is handled by a third-party provider, reasonable steps should be taken to require appropriate confidentiality and security arrangements. The location and safeguards involved may vary according to the service being provided.

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, financial records and business reporting. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or de-identified, subject to technical, legal or operational requirements.

Cookies

Cookies are small files or similar technologies placed on a device when a website is visited. They can help the site remember login sessions and preferences, keep features working, understand how pages are used and improve performance. Some cookies may be provided by service partners that support analytics, security or website functions. You can manage, restrict or delete cookies through your browser settings. Disabling some cookies may affect the availability or performance of certain website features.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where appropriate, and withdrawing consent to marketing communications. Other rights may apply, such as objecting to certain uses, asking for an explanation of a decision or requesting limits on particular processing.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@wildjokercasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves sensitive information or account security.

We aim to review privacy requests within a reasonable timeframe. The outcome may depend on the nature of the request, the information involved and any obligations that require records to be retained. For example, deletion may not be possible for records that must be kept for a period required by law, or where information is needed to resolve a dispute, prevent fraud, protect security or establish, exercise or defend legal rights. If a request cannot be completed in full, we will explain the relevant reason in general terms where permitted.

Changes to this policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The revised version will be made available on the website and will apply from the date stated or, where no date is stated, from publication. Players should review this page periodically so they remain aware of how information may be handled. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any rights available under applicable requirements.