Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Wild Joker Casino. Please read them carefully before registering an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Wild Joker Casino operates under a licence issued by Curaçao eGaming and encrypts transactions to protect player details under a privacy policy that prevents sharing with third parties.

1. General terms and eligibility

These Terms & Conditions apply to the Wild Joker Casino website, related services, games, promotions and other features made available through the website. They form a legal agreement between you and the operator of the service. Additional terms may apply to particular games, promotions, payment methods or services. Where additional terms apply, they will be made available before you use the relevant feature and should be read together with these terms.

You must be legally permitted to access and use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. You are responsible for checking the laws that apply to you before using the website. Access may be restricted or unavailable in some locations. We may use reasonable measures to identify a user's location and prevent access where required.

You must provide accurate, current and complete information when creating an account or communicating with us. Information must be kept up to date. We may ask you to verify your identity, age, location, payment method or source of funds. An account may be restricted, suspended or closed if information is inaccurate, incomplete, misleading or cannot be verified.

Each person may have only one account unless we expressly agree otherwise. Your account is personal to you and must not be shared, transferred, sold or made available to another person. You are responsible for keeping your login details confidential and for activity carried out through your account. Tell us promptly if you suspect unauthorised access or any other security issue.

You must not register or play on behalf of another person.
You must not use a payment method that belongs to someone else without appropriate permission and verification.
You must not use the website if you are self-excluded, restricted or otherwise prohibited from gambling.
You must not attempt to avoid age, location, identity or account checks.
You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.

2. Accounts, deposits and withdrawals

You may need to register an account before accessing certain games or services. Registration does not guarantee that an account will be approved or remain open. We may carry out checks during registration or at any later time. You agree to provide documents or information that are reasonably required for compliance, security, responsible gambling or payment purposes.

You should deposit only money that you can afford to lose. Before confirming a deposit, check the amount, payment method and any information shown on screen. Deposits must be made using an approved method in your own name, unless an alternative arrangement has been accepted following appropriate checks. We may reject, delay or reverse a transaction where it appears to be unauthorised, irregular, duplicated or connected with unlawful activity.

Funds held in an account may be used only for permitted gaming activity or withdrawn in accordance with the available process. A withdrawal request may be subject to identity, account, payment and source-of-funds checks. We may require a withdrawal to be returned to the payment method used for a deposit or use another suitable method where necessary. Processing times can vary depending on verification requirements, payment providers and other circumstances.

You are responsible for checking your account balance and transaction history. If you identify an error, duplicate transaction, missing credit or other discrepancy, notify us as soon as reasonably possible. We may correct obvious errors and may cancel or adjust transactions affected by a technical or administrative mistake. Where funds have been credited in error, you remain responsible for returning them.

You must not use a deposit or the website to test, conceal or move funds in a way that is unrelated to genuine use of the service. We may delay transactions, request further information or report activity where required by law or applicable compliance obligations. Any charge imposed by a bank or payment provider is your responsibility unless stated otherwise.

3. Games, promotions and responsible use

Games are provided for entertainment. Game outcomes are determined by the applicable game rules and, where relevant, randomised systems. You accept the result of a completed game unless there is a clear technical or administrative error. We may suspend a game, cancel affected play or correct balances where a malfunction, connection issue, display error or other problem affects the proper operation of a game.

Any promotion, bonus, reward or offer is subject to its own promotional terms. Those terms may include eligibility requirements, qualifying activity, expiry periods, contribution rules, maximum values, withdrawal conditions and other restrictions. Promotional terms will apply in addition to these Terms & Conditions. If there is a conflict, the specific promotional terms will apply to the relevant offer to the extent of that conflict.

Promotions must not be abused. Abuse may include creating multiple accounts, using another person's details, manipulating a promotion, exploiting an obvious error or engaging in activity that is inconsistent with the purpose of the offer. Where abuse or irregular activity is identified, we may withhold or remove a reward, restrict access to an offer, adjust a balance or take other appropriate action.

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for essential expenses. Do not gamble when affected by alcohol, drugs, stress or other factors that may affect your judgement.

Consider setting deposit, loss, wagering or session limits where those tools are available.
Use a time-out or self-exclusion option if gambling is no longer enjoyable or is becoming difficult to control.
Do not chase losses or increase stakes to try to recover money.
Seek support from an appropriate gambling-help service if you are concerned about your gambling.
Contact us if you need information about account restrictions or available responsible gambling tools.

4. Website use, suspension and legal information

All content on the website, including text, graphics, logos, designs, software and game presentation, is owned by or used with permission by the relevant rights holder. You may use the website for personal and lawful purposes only. You must not copy, reproduce, modify, publish, distribute, reverse engineer, interfere with or commercially exploit any part of the website without permission.

You must not introduce malicious code, use automated tools to access the website, overload or disrupt our systems, bypass security measures, interfere with another person's account or attempt to gain unauthorised access. You must not use the website in a way that could damage its operation, reputation, availability or security.

We may update, replace, suspend or remove any part of the website, including games and features, at any time. We may also restrict, suspend or close an account where we reasonably consider this necessary for security, compliance, responsible gambling, suspected fraud, breach of these terms, operational reasons or protection of users and the service. Where appropriate, we may explain the reason for an action, subject to legal and security requirements.

The website is provided subject to availability. We do not promise that access will always be uninterrupted, error-free or compatible with every device, browser or internet connection. We are not responsible for delays, outages or losses caused by events outside reasonable control, including communication failures, device problems, software faults, payment-provider issues or other external events.

Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to those rights, you are responsible for your use of the website and for ensuring that your equipment and internet connection are suitable. Any liability that may apply will be dealt with in accordance with applicable law.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed. By using the website, you acknowledge that information may be handled as described in that policy. You should read it carefully and contact us through the available website channels if you have a privacy question or concern.

These terms may be changed from time to time to reflect service, legal, regulatory or operational requirements. The current version will be published on the website with an updated date where applicable. Continuing to use the website after changes are published indicates acceptance of the revised terms. If you do not accept an update, you should stop using the service.

If you have a question, complaint or dispute, please use the support or contact process made available on the website. We may request details needed to investigate the matter, including account information and relevant transaction or game details. You should keep records of important account activity. If a provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate.